Water
Use distilled, reverse osmosis, or rainwater. Avoid tap water unless it has been tested very low in dissolved minerals.
Care intelligence
Keep it alive by getting the basics exactly right.
Carnivorous plants are forgiving once the setup is honest. These basics keep the first week calm and give support conversations a clear place to start.
Light
Most starter carnivores want much brighter light than normal houseplants. Direct sun or a real grow light is usually the difference.
Soil
No fertilizer and no regular potting soil. Use carnivorous plant media matched to the plant type.
Food
They photosynthesize. Bugs are a bonus. Never feed meat, cheese, or people food.
First 7 days
Shipping recovery guide.
Most customer anxiety happens right after unboxing. Repeat this in the order email, care card, and support replies.
- Open the box as soon as possible.
- Place the pot in a shallow tray of pure water.
- Give bright light without extreme heat behind glass on day one.
- Do not repot immediately unless instructed.
- Send a photo if the plant looks damaged or severely wilted.
Support logic
Ask before diagnosing.
A good support reply starts with context: plant name, arrival date, water source, light source, indoor/outdoor location, temperature, and photos.
Venus flytraps
Direct sun, pure water, and winter dormancy. Traps blacken naturally after use.
Sundews
Dew depends on light, humidity, and recovery time. Shipping stress can temporarily reduce dew.
Pitcher plants
Existing pitchers may brown. New growth and crown health tell the real story.
Aftercare loop
Purchase is the start of the relationship.
The long-term plan is care reminders, photo triage, rescue guidance, and selective buyback or credit experiments when a plant can be ethically recovered.
Care plans
Orders can become check-in schedules tied to plant type, customer experience, season, and shipping stress.
Rescue desk
Customers can send photos and context before a plant fails, giving the Care Coach a chance to save trust and reduce replacements.
Corporate care
Future office programs can pair desk plants with care support, replacement rules, and simple team education.